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What does a new customer actually cost you?

Two minutes, your real numbers, and the one figure that decides how much you can spend on ads: your fully-loaded customer acquisition cost, and what it can afford.

Step 1 of 2: your CAC

Your fully-loaded CAC

$300

That is ads only. Add agency, sales, and tools to see the number that actually matters.

Whether $300 is good depends on one more number.

What CAC is, and why it comes first

The formula is one line. Getting it honest is the work.

CAC is what you pay to get one customer

Take everything you spent to win customers in a period and divide by the customers you won. Ad spend alone gives you the number your ad platform shows. That number is almost always wrong.

Fully loaded, or it is fiction

Agency fees, sales salaries and commissions, tools, referral payouts: if a cost's job is getting customers, it belongs in the numerator. Leave it out and every number downstream inherits the error.

Cash, not contract

A $12,000 annual deal billed monthly is $1,000 of cash in the first 30 days. Growth runs on cash timing, so the report asks what a customer actually pays you in their first month.

Why CAC comes first

You cannot know your feasible ad spend until you know two numbers: what a customer costs, and what they pay you back in 30 days. When the second is at least twice the first, one customer funds the next. That ratio, not your budget, sets how fast you can grow.

A worked example

$3,000 in ads, $1,000 to the agency, $200 in tools, 10 new customers: CAC is $420, not the $300 the ad platform reports. If a new customer pays $900 in the first 30 days and costs $300 to serve, the 30-day gross profit is $600. That is 1.4 times CAC: solvent, but not self-funding. Get it to $840 and each customer pays for the next.

What the Feasible Ad Spend report includes

On the page the moment you finish step 2, and a copy in your inbox.

Your 30-day gross profit and CFA ratio

What a customer returns in their first 30 days against what they cost, graded against the 2.0 line that lets one customer pay for the next.

Your feasible ad spend

The most you can pay per new customer and still self-fund, your headroom against today's CAC, and what that means as a monthly budget.

The one constraint, and three levers

Which single number is holding growth back, plus what a 20% price move, a 20% CAC drop, or a point-of-sale upsell would each do to your ratio.

Questions

Why fully loaded? My ad platform already shows me a cost per acquisition.

Because the platform number leaves out everything whose job is getting customers: agency fees, sales salaries and commissions, tools, and referral payouts. If those are missing, every number downstream inherits the error.

I don't run ads. What do I enter?

Enter the money you spend to find customers: sales time at what an hour is worth, referral fees, directory listings, tools. CAC exists for every business; ads are just one way to pay it.

I have no recurring revenue. Does the report still work?

Yes. Leave the recurring fields at zero. Payback and lifetime value then rest on the first sale alone, which is exactly the case where the 30-day number matters most.

What happens to my numbers?

They are stored with your lead record so the report can be emailed to you and, if you buy the audit, so it can start from what you already entered. They are never shared or published.

Want the numbers done for you, by channel, with the offer stack that fixes them? The Money Model Audit is $495.